Introduction
The American Medical Association is a medical association that represents physicians in the USA. They have a platform called VeriCre where physicians and AMA staff can access and manage physician profiles.
*Due to confidentiality, information will be kept to a mininum.
Summary
About VeriCre
VeriCre's main features allows physicians to review and update their professional profile (like a resume) and send their profile to medical licensing boards.
VeriCre has two main user groups: the physicians and organization administrators. A physician can directly send their profile to licensing boards, but an organization can act on their behalf. In this case study, I will focus on the features for the physicians.
Features
VeriCre Wallet
A physician's profile lists out their personal information, education & training, certificates, work history and more. Each piece of information has one of the following tags:
- AMA authoritative data — this is information that has been verified by the AMA
- AMA Prefill — data ported into their profile from connecting external accounts
- Physician Provided — information that can be provided without needing verification
While a physician can edit any piece of information, anything that is marked Authoritative will have to go through a verification process by the AMA.
In this flow, I had to consider how each section should be displayed, how a user edits their information, any possible errors due to conflicting information and how to communicate changes that have been made to their profile.
Sending a profile to licensing board
In order to send their physician profile to a medical licensing board, the physician must "add to cart" the licensing board they want to send it to. This follows a standard checkout flow as this process requires a fee to send their profile.
Reflection
Sizeable projects require constant communication
This was a hefty project that required a lot of communication and collaboration with the product owner, project manager and engineers involved. To play my part, I had to make sure that documentation was kept up-to-date and any changes would have to be clearly communicated.